We understand that your privacy and the security of your personal information is extremely important. This notice sets out what we do with your personal information, what we do to keep it secure, from where and how we collect it, as well as your rights in relation to the personal information we hold about you.
This policy applies if you interact with us over the phone, online, through our mobile applications or otherwise by using any of our website or interacting with us on social media (our “Services”).
When we say we or us throughout this policy, we are solely referring to Russell Thompson Consulting Limited, a company registered in England and Wales and trading from 5 Redthorn Road, Sheffield, S13 8UF, England. Registered number 8751942
Whenever we process your personal information we have to have something called a “legal basis” for what we do. The different legal bases we rely on are:
There are a number of ways in which we use your personal information, depending on how you interact with us. If you do not provide your information to us, then we will be unable to interact with you in that way – for example, if you do not provide your name, address and account details when contracting for one of our services, we will not be able to sell you that product as we would be unable to process your payment or deliver the service to you.
We may use your information in the following ways:
To provide our products and services – we need to use your personal information to make our products and services available to you. If you then decide to order any of our products or services then we’re delighted, thank you. After that, we need to provide them to you and process your payment. We need to use your details to do all this.
For safety and security – we use your personal information to help provide safe and secure environments for our businesses to be conducted. This is to prevent fraud and to help you use our services appropriately.
Analytics and profiling – we use your personal information for statistical analysis and to help us understand more about our customers. That includes understanding the products and services you contract for and the manner in which you use them. This helps us to serve you better and to find ways to improve our services and website.
Contacting you – we use your personal information to contact you: either to conduct market research or to contact you about products and services. We may also contact you in relation to any questions you have raised with us or to discuss the status of your contract with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
In the future, we would like to tell you about new products and services of Russell Thompson Consulting Limited from time to time that we think you might be interested in. Where we have your consent or it is in our legitimate interests to do so, we may do this through the post, by email, text message or by any other electronic means.
We won’t send you marketing messages if you tell us not to, but if you receive a service from us we will still need to send you occasional service-related messages. If you wish to amend your marketing preferences, you can do so by contacting your Client Director.
You have a number of rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you.
Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.
If you are seeking to exercise any of these rights, please contact us via your Client Director. Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect the personal information belonging to our customer against fraudulent requests.
We take protecting your personal information seriously and are continuously developing our security systems and processes. Some of the controls we have in place are:
If you would like to exercise one of your rights as set out in the “Your rights” or “Automated decision making and profiling” sections above, or you have a question or a complaint about this policy, or the way your personal information is processed, please contact your Client Director or the Company Director at firstname.lastname@example.org.
You also have the right to lodge a complaint with the UK regulator, the Information Commissioner. Go to ico.org.uk/concerns to find out more.
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